The challenge is that the number per se is not "personal data", so a section
10 notice will have no effect. They are also correct that the TPS is not
applicable because TPS is only for the number.
However, the data they are holding is patently not correct. Thus they may
be required by you to correct the data they hold, including your TPS Status,
because they do not have a permission form you as number owner, and you may
then make a complaint if they do not do so to the UKIC, who may or may not
be interested.
Another approach is to have a referee's whistle by the phone, and to blow it
into the microphone. Wholly satisfying, but not very practical
I'd always wondered about TPS and moving house. It always seemed to me to
be a "gotcha"
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Watts, Clare (C.)
Sent: 10 April 2006 10:45
To: [log in to unmask]
Subject: Re: [data-protection] You're not going to believe this
On the back of this, I have a question:
I have recently moved and as a result of moving area, was required to adopt
a new number. BT offered us either the number of the previous owners of our
property or another number. Feeling that as the house had been empty for
5-6 months, this was the better of the two, I accepted
the previous owners number. However, I am being dogged by calls
requesting the previous users of this number. We have asked them not to
call again, remove the number from their records etc etc, explained that the
number does not belong to the person that they are calling, but they still
continue to call.
I am loathed to change the number because I changed the last one twice at my
previous property to avoid callers of this nature (even though the number
was not from the previous owner that time around) and BT still issued me
with a number, which was recently owned by someone else, as the callers
claimed the owner was calling them on it only a months prior to it being
issued to me. (even though BT claim that all numbers are only re-issued if
they have been out of circulation for a long period of time).
I registered with the TPS sometime ago but this does not help as these
people claim that if they already have a record of this number with a
customer, they can use it and do not need to periodically check their lists
against the TPS.
I have yet to have any of them try to sell me anything of the back of this,
but they do all want to discuss in detail who I am, how long I have had the
number, confirm my address etc..... All of which, I am not prepared to
discuss with them.
Does anyone have any advice of how I can stop these people from holding my
number without an excessive amount of effort on my part to record their
details and write to each one?
Regards,
Clare
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of datap
Sent: 10 April 2006 10:19
To: [log in to unmask]
Subject: Re: [data-protection] You're not going to believe this
Similarly my partner and I were being beseiged with phone calls by a
telecomms company. Eventually, after they had promised numerous times to
note down that we didn't want to recieve phone calls anymore, only to ring
us a couple of days later, I unleashed the DP monster and (without being at
all rude) demanded full details of their company with which to direct my
request to not be hounded with marketing, and my complaint regarding their
company etc etc... they hung up on me (!) and we haven't heard from them
since, ah smug satisfaction...
Tanya Holden
Information Governance Manager
Metropolitan Housing Trust
>>> HOWLETT Sue L <[log in to unmask]> 04/10/06 10:07 am >>>
Hi Karen
I completely agree with you, I had a mobile phone company phone me asking
personal questions, I asked them if they were aware I was a data protection
officer there was this click whirring sound....
Have a good day.
Regards.
Sue
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Karen Waite
Sent: 10 April 2006 09:20
To: [log in to unmask]
Subject: Re: [data-protection] You're not going to believe this
Hi Sue
Quite honestly I had more ears on what the monsters where doing inside the
house without me there! Had to take pity on the guy though, someone had
already taken his front teeth....
Makes you aware of how easy it would be to twist the Act though and have
home owners handing over their details all over the place. He even put his
hand on his heart and promised that if we didn't use the I had his word that
he would bin my details. Yeah right....
Oh I must be feeling very cynical this morning.... :-)
Karen
Karen Waite
Corporate Records Manager
Cornwall IT Services
Megashed
Royal Cornwall Hospital
Truro. Cornwall. TR1 3LJ
Ph: 01872 254500
Fax: 01872 254508
email: [log in to unmask]
>>> HOWLETT Sue L <[log in to unmask]> 10/04/2006 09:09:00 >>>
Karen
You are more polite than I would have been especially when you normally get
"Hello Darling is your husband home" or "Alright love" They usually leave my
property ashen faced, and the dog helps LOL, but thanks for sharing Regards.
Sue
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Karen Waite
Sent: 10 April 2006 09:00
To: [log in to unmask]
Subject: [data-protection] You're not going to believe this
Dear Colleagues
I thought I'd start our Monday off with a bit of Ridleys "believe it or
not".
I had a knock on my front door last week and opened it to find a very
civilian looking young twenties-something guy with his front teeth missing
(just giving you the flavour). He was holding what looked to be a stack of
flyers in his hand. Home alone with my two young toddlers I was on high
alert anyway. He said he was offering home renovations internally or
externally. Of some interest as we'd been looking for such a business, I
stepped out into the driveway shutting the door and children behind me in
house.
I indicated a cautious interest so I got the big spiel, if a bit of a wet
one, and he immediately asked for all my details so someone could call us
back later that evening. To which I flatly refused. More spiel so I
pointed to a house along the road who had the sort of thing we're looking to
doing, to which he immediately said they couldn't that type of thing. Now,
I started getting a bit sus as it was not a major piece of work at all.
Again he waved his flyer around and asked for my details. Again I refused,
but I reached out and touched one of his flyers to pull of his bundle and
said, "I tell you what, you give me one of these flyers and we'll call your
company ourselves and get some information" to which he pulled them away out
of my hands saying he can't hand the flyers out (!!!).
So I said, right then are you in the phone book, to which he said no as
well. Laughing and smiling the whole time he tried repeatedly to get my
details to which I said no each time and finally "are you trying to tell me
as a company out to sell a product you're not going to give me one of your
flyers, you're not in the phonebook, YET you want me to hand over all my
details so you can "call" me later??? Are you serious???".
To which he replied - and this is what this fine tale has been building up
to dear colleagues - he turned around and actually said to me <you're gonna
love this>: "I know I know, but there are some laws around to sort of
protect information you know and I know of them so I can't give you any
information about our business."
Once my jaw picked up of the ground I snorted and gave him a hard stare and
asked if he would be referring to the Data Protection Act to which he nodded
profusely with another BIG SMILE. I said something back to the affect of,
are you aware that the DPA legislation is for personal information about
individuals and to my knowledge it doesn't concern big business but is there
to protect the civilian.
To which his smile dropped and he said I am obviously a smart lady who is
finding him bit dodgy <to which I raised an eyebrow at him but said
nothing> and said, just for me he'll give me one of his flyers which
he
is NOT allowed to do and will probably get into to trouble for, shoved the
flyer into my hand, and flew out the driveway at a mile a minute.
I
went in a locked up the house.
Thing is I think he was legit, being Cornwall there is a woeful lack of
professionalism in local businesses and door knocking is common, but I can't
believe that door knocking to drum up business is now putting the homeowner
on the defensive as though WE are invading THEIR privacy!!!
I thought I must share this new twist and interpretation of the law with my
DPA colleagues. Obviously it shows a vulnerability that if a homeowner is
not as aware of the law they would hand over all their personal details
believing this person and the DPA is there to protect big business.
Shiester or legit? Hard to tell. But he lost me when
1)
he "couldn't " give me a flyer 2) insisted he could only take my own
personal/property details 3) not in the phone book yet been "around for
years" 4) and badly spouted the DPA to me.
Welcome to Monday..... forgive the length anything less would have been
misleading.
Karen
Karen Waite
Corporate Records Manager
Cornwall IT Services
Megashed
Royal Cornwall Hospital
Truro. Cornwall. TR1 3LJ
Ph: 01872 254500
Fax: 01872 254508
email: [log in to unmask]
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