Under the subject access provisions, we are receiving requests for copies
of email correspondence from individuals who have had contact with several
areas of the authority. This is proving to be a time consuming and costly
exercise as each server has to be searched individually and each back up
contains a maximum of 10 days information, so to go back any length of
time is verging on the impossible, given the time constraints.
Asking the individual for dates, authors, subject matter of emails seems
unreasonable as what they are seeking is probably the correspondence they
don’t know about!
Are others getting similar requests for email information and, if so, how
are you dealing with them?
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