Remember my friend, the one whose bill was paid on 16 December 2005?
BT got back to him.
"We are not in breach of the Data protection Act, sir. We do not give away
any account details"
He is now about to serve a section 10 notice and send in a complaint to the
UKIC. He was unable to persuade the person on the phone that he was right
I can see BT's misunderstanding, though. They think that the payment date
and status id not personal data. But they have not thought it through.
My friend has a home improvement business. He is about to use this as a
mini credit check for the price of a text message before he takes an order.
Now the link is there. It is arguable, perhaps, but it is present.
Incidentally, the manager at BT last night agrees with me. "This is WRONG,"
he said. "They are just doing this because they CAN. It's misconceived and
a stupid service. It adds no value. People KNOW when they paid their
bills. If they haven't they get red bills and reminders." he and I agree
that the "has the fault been fixed" service is valid and valuable, but that
the bill service is most assuredly not. He's carrying this forward on
Monday because the right department had gone home.
Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP
http://www.marketingimprovement.com
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