I wouldn't expect anyone to be put through to me by a Hotel receptionist
if they were to phone the hotel and ask for me by name. I would expect
my friends and colleagues to call me on my mobile instead.
I would expect the Hotel receptionist to put through calls that asked to
contact the occupant of, say, "Room 101", unless I had asked the
receptionist to hold all calls to the room.
Regards
Martin Hoskins
Data Protection Manager
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield, Hertfordshire AL10 9BW
+44 (0)7957 234585
+44 (0)1707 319056 fax
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Nick Landau
Sent: 18 July 2006 22:23
To: [log in to unmask]
Subject: Re: FW: [data-protection] Hotel Reception
Maybe check-in time is the best time to clarify these matters. But most
customers would think that the hotel was barmy.
The customer could be asked to provide a list of phone numbers and named
individuals to be let through (or not to be let through) and a further
refinement is that they could be supplied with a password - maybe the
mother's maiden name would be a good one for the mother.
Nick Landau
----- Original Message -----
From: "Tim Trent" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, July 18, 2006 3:59 PM
Subject: Re: [data-protection] FW: [data-protection] Hotel Reception
>I have rented a unit of lodging from them with telephone. I have an
>expectation of normal service created by custom and practice. That
>service includes my being able to receive phone calls. I perceive it
>as a similar right as the right to use the toilet I have paid for in
>my room. Though The
> League of Gentlemen did place a restriction on one such apparatus.
>
> The conversation at checkout time would reveal precisely the rights
> and expectations. It would involve my exercising my right to see to
> withhold money and have them pursue me.
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Jethro R Binks
> Sent: 18 July 2006 15:39
> To: [log in to unmask]
> Subject: Re: [data-protection] FW: [data-protection] Hotel Reception
>
> On Tue, 18 Jul 2006, Tim Trent wrote:
>
>> There is a simple remedy
>>
>> Vote with wallet.
>>
>> Refuse to pay the bill because they have interfered with your rights
>> to receive calls.
>
> Out of curiosity, which "right", in a private premises, is that?
> Certainly there may be an expectation, either if the hotel literature
> suggests guests can be contacted via hotel reception telephone, or if
> to do so is the acceptable norm in most other places, but a "right"
> ... ?
>
> Jethro.
>
>
>>
>> -----Original Message-----
>> From: This list is for those interested in Data Protection issues
>> [mailto:[log in to unmask]] On Behalf Of John Hughes
>> Sent: 18 July 2006 14:12
>> To: [log in to unmask]
>> Subject: [data-protection] FW: [data-protection] Hotel Reception
>>
>> Tim
>>
>> That is an exact summary. Effectively what this means is that if you
>> phone the hotel reception and ask to speak to one of their guests,
>> even if you supply all the relevant information (name, room number) -
>> with no disclosure necessary on the part of the hotel - they will
>> still not put your call through.
>>
>> John
>>
>>
>> -----Original Message-----
>> From: Tim Trent [mailto:[log in to unmask]]
>> Sent: 18 July 2006 14:02
>> To: [log in to unmask]
>> Subject: Re: [data-protection] Hotel Reception
>>
>>
>> Just to get this clear. You are staying in a well known hotel in
>> Milton Keynes and have told me that you will be there, in room 604.
>>
>> I call the hotel and ask to be put through to you, by name, and quote
>> your room number.
>>
>> The hotel refuses and says "it is against the law to put me through
>> to
> you"
>>
>> ---------------------
>>
>> If that is a correct summary of what you have said I disagree
>> entirely. The hotel may be obeying your instruction of "no calls"
>> ("I'm sorry, our guest has asked not to be disturbed"), but it is not
>> against the law. :)
>>
>> -----Original Message-----
>> From: This list is for those interested in Data Protection issues
>> [mailto:[log in to unmask]] On Behalf Of Charles
>> Oppenheim
>> Sent: 18 July 2006 13:57
>> To: [log in to unmask]
>> Subject: Re: [data-protection] Hotel Reception
>>
>> I think the hotel was correct. There is no proof that the person
>> calling is her mother, and even if she was her mother, how do we know
>> that the daughter has sworn never to speak to her mother again? I
>> doubt many hotels have as one of their Purposes passing on guest
>> details
> to any third party who asks.
>>
>> The daughter should have phoned her mother or texted her what her
>> room number was.
>>
>> Charles
>>
>> Quoting John Hughes <[log in to unmask]>:
>>
>> > Dear All
>> >
>> > Last night my niece, Angela, was staying in a hotel in Milton
>> > Keynes, one of a very well-known chain. Her mother (my sister)
>> > phoned the hotel reception desk and asked to be put through to her
>> > daughter's room, giving Angela's full name and her room number.
>> > The receptionist told her this would not be possible "because of
>> > the Data Protection Act".
>> >
>> > My sister then asked if the receptionist would call Angela
>> > internally and ask if it was ok to put her mother through. The
>> > reply was "no" as this was "against the law".
>> >
>> > Can anyone explain to me how???
>> >
>> > John Hughes
>> >
>> >
>> >
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> Jethro R Binks
> Computing Officer, IT Services
> University Of Strathclyde, Glasgow, UK
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