I have rented a unit of lodging from them with telephone. I have an
expectation of normal service created by custom and practice. That service
includes my being able to receive phone calls. I perceive it as a similar
right as the right to use the toilet I have paid for in my room. Though The
League of Gentlemen did place a restriction on one such apparatus.
The conversation at checkout time would reveal precisely the rights and
expectations. It would involve my exercising my right to see to withhold
money and have them pursue me.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Jethro R Binks
Sent: 18 July 2006 15:39
To: [log in to unmask]
Subject: Re: [data-protection] FW: [data-protection] Hotel Reception
On Tue, 18 Jul 2006, Tim Trent wrote:
> There is a simple remedy
>
> Vote with wallet.
>
> Refuse to pay the bill because they have interfered with your rights
> to receive calls.
Out of curiosity, which "right", in a private premises, is that?
Certainly there may be an expectation, either if the hotel literature
suggests guests can be contacted via hotel reception telephone, or if to do
so is the acceptable norm in most other places, but a "right" ... ?
Jethro.
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of John Hughes
> Sent: 18 July 2006 14:12
> To: [log in to unmask]
> Subject: [data-protection] FW: [data-protection] Hotel Reception
>
> Tim
>
> That is an exact summary. Effectively what this means is that if you
> phone the hotel reception and ask to speak to one of their guests,
> even if you supply all the relevant information (name, room number) -
> with no disclosure necessary on the part of the hotel - they will
> still not put your call through.
>
> John
>
>
> -----Original Message-----
> From: Tim Trent [mailto:[log in to unmask]]
> Sent: 18 July 2006 14:02
> To: [log in to unmask]
> Subject: Re: [data-protection] Hotel Reception
>
>
> Just to get this clear. You are staying in a well known hotel in
> Milton Keynes and have told me that you will be there, in room 604.
>
> I call the hotel and ask to be put through to you, by name, and quote
> your room number.
>
> The hotel refuses and says "it is against the law to put me through to
you"
>
> ---------------------
>
> If that is a correct summary of what you have said I disagree
> entirely. The hotel may be obeying your instruction of "no calls"
> ("I'm sorry, our guest has asked not to be disturbed"), but it is not
> against the law. :)
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Charles Oppenheim
> Sent: 18 July 2006 13:57
> To: [log in to unmask]
> Subject: Re: [data-protection] Hotel Reception
>
> I think the hotel was correct. There is no proof that the person
> calling is her mother, and even if she was her mother, how do we know
> that the daughter has sworn never to speak to her mother again? I
> doubt many hotels have as one of their Purposes passing on guest details
to any third party who asks.
>
> The daughter should have phoned her mother or texted her what her room
> number was.
>
> Charles
>
> Quoting John Hughes <[log in to unmask]>:
>
> > Dear All
> >
> > Last night my niece, Angela, was staying in a hotel in Milton
> > Keynes, one of a very well-known chain. Her mother (my sister)
> > phoned the hotel reception desk and asked to be put through to her
> > daughter's room, giving Angela's full name and her room number. The
> > receptionist told her this would not be possible "because of the
> > Data Protection Act".
> >
> > My sister then asked if the receptionist would call Angela
> > internally and ask if it was ok to put her mother through. The reply
> > was "no" as this was "against the law".
> >
> > Can anyone explain to me how???
> >
> > John Hughes
> >
> >
> >
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jethro R Binks
Computing Officer, IT Services
University Of Strathclyde, Glasgow, UK
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