No.
There is a difference between Data Protection offences (none committed) and poor service.
If they GAVE OUT the number that might be different.
--
Nigel Roberts
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Tel. (Mobile):+44 7973 263842 Office:+44 1481 822800
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-----Original Message-----
From: Charles Oppenheim <[log in to unmask]>
Date: Tue, 18 Jul 2006 14:13:51
To:[log in to unmask]
Subject: Re: [data-protection] Hotel Reception
In which case, my apologies for misunderstanding the query.
As a matter of interest, do list members agree with me that if the room
number is unknown then the hotel is right to refuse to let the call
through?
Charles
Quoting [log in to unmask]:
> Charles
>
> That is exactly what she had done, texted the room number to her mother -
> so
> when my sister phoned the hotel she asked for "Angela Smith in Room 306".
> There was absolutely no disclosure expected of the hotel receptionist -
> she
> was given all the information. So where is the breach of Data Protection?
>
> Regards
> John
>
>
> -----Original Message-----
> From: Charles Oppenheim [mailto:[log in to unmask]]
> Sent: 18 July 2006 13:57
> To: [log in to unmask]
> Subject: Re: [data-protection] Hotel Reception
>
>
> I think the hotel was correct. There is no proof that the person calling
> is
> her mother, and even if she was her mother, how do we know that the
> daughter
> has sworn never to speak to her mother again? I doubt many hotels have as
> one of their Purposes passing on guest details to any third party who
> asks.
>
> The daughter should have phoned her mother or texted her what her room
> number was.
>
> Charles
>
> Quoting John Hughes <[log in to unmask]>:
>
> > Dear All
> >
> > Last night my niece, Angela, was staying in a hotel in Milton Keynes,
> > one of a very well-known chain. Her mother (my sister) phoned the
> > hotel reception
> > desk and asked to be put through to her daughter's room, giving
> Angela's
> > full name and her room number. The receptionist told her this would
> not
> > be
> > possible "because of the Data Protection Act".
> >
> > My sister then asked if the receptionist would call Angela internally
> > and ask if it was ok to put her mother through. The reply was "no" as
> > this was "against the law".
> >
> > Can anyone explain to me how???
> >
> > John Hughes
> >
> >
> >
>
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