I think the hotel was correct. There is no proof that the person calling is
her mother, and even if she was her mother, how do we know that the daughter
has sworn never to speak to her mother again? I doubt many hotels have as
one of their Purposes passing on guest details to any third party who asks.
The daughter should have phoned her mother or texted her what her room
number was.
Charles
Quoting John Hughes <[log in to unmask]>:
> Dear All
>
> Last night my niece, Angela, was staying in a hotel in Milton Keynes, one
> of
> a very well-known chain. Her mother (my sister) phoned the hotel
> reception
> desk and asked to be put through to her daughter's room, giving Angela's
> full name and her room number. The receptionist told her this would not
> be
> possible "because of the Data Protection Act".
>
> My sister then asked if the receptionist would call Angela internally and
> ask if it was ok to put her mother through. The reply was "no" as this
> was
> "against the law".
>
> Can anyone explain to me how???
>
> John Hughes
>
>
>
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