[rearranged again:]
>[rearranged so as to be in chronological order:]
>>>>>I have had a couple of emails telling me that members have tried to
>>>>>get to the survey and failed.
>>>>The survey asks for an email address and a password. The former I
>>>>can find, the latter is a complete mystery. I had to apply for a new
>>>>password.
>>>A little awkward, but not insurmountable.
>>A few hours on an IT helpdesk will show that "needing a password you
>>didn't even know you had" is more than enough for many users to
>>describe the situation as insurmountable - quite irrespective of any
>>mechanism to recover a password.
>While I do not disagree, this is the way JISCMail works. If we want to get
>full benefit from the JISCMail service then a minor investment needs to be
>made in obtaining the password.
I run a mailing list on a quite different topic. You'd be surprised how
resistant people are to make that sort of small investment :( And that's
when there's something in it for them, not just an opportunity to help
another by filling in a survey.
>Unless you have a better suggestion, of course, which I think we'd be
>grateful for. The JISCMail helpline takes requests for enhancements of
>their services.
I am not criticising the general need for a password, merely commenting
that this need is an entirely plausible reason for the "failures" (of
the survey link) that have been reported to you.
--
Roland Perry
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