I agree with Tim. It's almost certainly not O2. This makes it an
attempted fraud.
N.
Tim Trent wrote:
> This call almost certainly did not originate from 02 (0.9 probability), but
> is a call to a random number to try to sell you mobile services.
>
> I get then often on Vodafone form people alleging they are authorised by
> Voda to do it.
>
> Probably working with O2 to seek to identify and solve this would be the
> best idea here.
>
> If they just us a number it is not against DPA, though it will be against
> TPS if you are registered
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Nigel Roberts
> Sent: 27 February 2006 18:17
> To: [log in to unmask]
> Subject: Re: [data-protection] 02
>
> Draft of letter I am sending to O2. Comments welcome.
> -------------------------------------------------------------------
>
> Approx. 1635 today I received the following call on my mobile from a
> displayed telephone number of 0800 013 6662
>
> "Hello, This is XXXX I'm calling from O2. How are you today?"
>
> I asked him who he would you like to speak to.
>
> He replied that he would like to speak to the owner of the phone and asked
> me if that was me.
>
> I said yes, it was, but asked him again what the name of the person was he
> would like to speak to. He said: "We don't have your name, due to Data
> Protection. We get our data from the open market. Yes, it could be from
> websites or the from open market."
>
> At this point I asked to be connected to XXXX's manager.
>
> He stated his name was XXXX XXXXXX , and said he was a Customer Service
> Manager for. 02 sales and that he was located in the Belfast office.
>
> I asked him for his telephone number. He refused to give it, saying 02
> didn't have any inbound lines in his office. I asked for the address of the
> company. He refused to give this too saying "02 is a very large
> organisation. I could give you a random address"
>
> I said all I wanted was an address where I could write to the company,.
>
> I asked him what the call was about. He said that his team were calling
> non-02 contract customers
>
> At this point I became suspicious that this was a scam and interrupted home.
> I asked him to prove that he was from 02 (who I have always considered a
> respectable company and my company has other mobiles with).
>
> He said that he would sent a text message to my mobile phone with a
> verification code which I could go to a website. He said that the fact the
> text message would state it came from 02 instead of showing an originating
> telephone.
>
> He said O2 are the only people that can send a message saying its from
> 02 and without sending a number. I said I happened to know that was false,
> as I work in telecommunications and am aware that a text message can easily
> be made to appear to come from any name or number, just like email.
>
> After more pressing he volunteered a telephone number for the company of
> 0870 600 3009. This proved to be the 02 Customer Services number.
>
> I rang 02. A lady by the name of XXXXXXXXX took my call.
>
> I asked to speak to the person responsible for Data Protection in 02.
> She put me on hold, obviously consulting with a supervisor. She informed me
> that 02 didn't have a Data Protection Department, and that she should be the
> first port of call.
>
> She told me that if I wanted to put a complaint in writing I should fax the
> company on 0113 388 1153.
>
> I was by now becoming convinced that I had been the recipient of an
> attempted deception.
>
> I asked her if the 0800 number was a number that belonged to 02 and she said
> that she couldn't trace it. Upon calling the 0800 number there is just a
> recorded message which advises people who are bothered by the telemarketing
> purposes of the call to sign up with the Telephone Preference Service. She
> also told me that to her knowledge O2 does not have a Belfast office.
>
> Therefore please answer the following questions within the next 7 days.
>
> 1: Is the number 0800 013 6662 a number belonging to your company. YES/NO
>
> 2:Is the number 0800 013 6662 a number belonging to another company
> marketing O2 products and/or services for you such as an outsourced
> telemarketing company, reseller or other authorised agent for O2). YES/NO
>
> 3. If the answer to Q1 above is yes, admit that your company make a
> telemarketing telephone call to my private number of 07973 263842 on or
> about 1635 on 27th February 2006 YES/NO
>
> 4. If the answer to Q1 and Q2 above, is both no, will you report the matter
> to the police?
>
> Yours faithfully
>
>
>
>
> Nigel Roberts
>
>
> Simon Howarth (WSL) wrote:
>
>>I don't work for O2, but have just renewed my contract as I am very
>>satisfied!
>>
>> Let us know how you get on, etc....
>>
>>Simon.
>>
>>-----Original Message-----
>>From: This list is for those interested in Data Protection issues
>>[mailto:[log in to unmask]] On Behalf Of Nigel Roberts
>>Sent: 27 February 2006 16:49
>>To: [log in to unmask]
>>Subject: [data-protection] 02
>>
>>I wonder, is anyone from O2 on this list?
>>
>>I am currently writing up a complaint regarding what I think was a
>>blatant breach of the PECR (sales calls, not spam <grin>.
>>
>>If there's anyone with DP responsibilities on this list, you really
>>might want to get in touch . .
>>
>>
>>Nigel Roberts
>>
>>
>>
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