On Thu, Sep 08, 2005 at 04:19:34PM +0100, Martin Hoskins wrote:
> First, on behalf of T-Mobile, I must offer Tom Devenish an unqualified
> apology if a Customer Service Adviser just "hung up" on him as he called to
> complain about his telephone bill. This is not the behaviour that I would
> expect of any of our staff.
>
My recent experience with T-Mobile staff demonstrated similar
behaviour. Despite being in the TPS I recently received an
unsolicited sales call. When I asked the name of the company the
caller was from I was told that it was T-mobile.
When I asked for the appropriate address and telephone details so that
I could fill in an appropriate complaint form at the DMA website the
caller offered to refer me to a supervisor and when I said yes, they hung
up. If this group form a typical sample of the population, this could
mean tens of thousands of people are getting similar discourteous
treatment at the hands of T-mobile.
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