The latest version of the agreement - available at
http://www.iansyst.co.uk/database/articles/dsa-sla.html, but not yet, I
think on the QAG page, says, rather more clearly:

>>>>>>>>>>>>>>>

7   Course-Long Warranties/Maintenance:
In addition to the first 12 months standard manufacturer's warranty, in
line with the Sale of Goods Act, the supplier should offer a
comprehensive computer and peripheral warranty for the duration of the
course. The supplier is primarily responsible for the operation of the
warranty i.e. students will normally only be referred to third parties
to arrange pick-up and delivery. Warranties are subject to a 4 year
maximum.

The warranty will include on-site or return to base repair by a
recognised national carrier, fully insured. After repair the equipment
will be returned to the student. Where appropriate, re-installation will
be provided.

The student should be provided with a warranty document giving details
of the equipment covered, the level of the cover, the start and
finishing date of the warranty. In addition this document should contain
instructions to the user with regard to what to do if the equipment is
faulty. The document should be written in a clear and concise manner.

>>>>>>>>>>>>>>

My interpretation is that whatever the official paperwork says is
covered is covered for as long as it says (ie hardware). Ie if an LEA
has paid for something longer than the course, then that is what the
student owns. As for as the extra support that the supplier offers under
the DSA-SLA (including free shipping etc), then that finishes when the
student finishes their course.

(- If we know, which we don't always, and certainly nobody normally
notifies us at present if the student finishes early. And, now you come
to mention it, when exactly has a student finished their course? After
their exams are finished? When they get their results? When they leave
their University address? (What if that is their permanent home?) How do
Universities decide that a student has finished? Is that the same date
that we should be using?

Regards
Ian Litterick
iANSYST Ltd

> -----Original Message-----
> From: Discussion list for disabled students and their support
> staff. [mailto:[log in to unmask]] On Behalf Of Tony Lees
> Sent: 01 June 2004 11:25
> To: [log in to unmask]
> Subject: Re: [DIS-FORUM] Warranties
>
>
> Hi,
> We view the DSA-SLA as a minimum requirement. As far as we
> are concerned,
> warranty is warranty, irrespective of student status.
> EG one year is 1st May to 31st April inclusive.
> Regards, Tony
>
> Tony Lees                     email: [log in to unmask]
> Avantek Computer Limited      tel: 0116 247 8515
> St Peter's Road               fax: 0116 247 8843
> Arnesby, Leics, LE8 5WJ
> http://www.avantek.co.uk
>
> e-mail disclaimer: http://www.avantek.co.uk/e_disc.htm
>
> > -----Original Message-----
> > From: Discussion list for disabled students and their support
> > staff. [mailto:[log in to unmask]] On Behalf Of Val Green
> > Sent: 01 June 2004 11:20
> > To: [log in to unmask]
> > Subject: Warranties
> >
> > Could someone advise me whether an extended warranty lasts
> > for the real time stated e.g. Nov - Nov, or only until the
> > student finishes the course (whenever that is over the
> > summer). One angle is that the LEA/DSA have paid for the
> > warranty and that so long as the ex-student continues to
> > abide by the warranty then should it not be covered. Also,
> > who has agreed to notify the supplier?
> >
> > Taken from QAG 'Suppliers' Service Level Agreement', Laycock
> >
> > 'For the duration of the course the supplier will support the
> > students IT needs for the relevant equipment supplied by
> > them. However should the student terminate the course of
> > their own volition, or be asked to leave prior to the end of
> > the course, the supplier will be notified and all their
> > liabilities will cease.
> >
> > Other arrangements may be considered with a view to making
> > private arrangements with the supplier to continue warranty,
> > but this will be at the supplier's discretion.'
> >
> > Thanks
> > Val Green
> >
> >
> > Chace
> > 1 Strand Court
> > Bath Rd
> > Cheltenham
> > GL53 7LW
> > T 01242 523 567
> > F 01242 262 337
> >
> >
>
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