Burdett, Emma on 14 May 2004 at 16:35 said:-
> the provision of name, address and postcode
Donald originally stated that Next asked only for his postcode.
> Donald Henderson on 14 May 2004 at 13:38 said:-
> I was returning goods to Next and cheerfully got asked for my postcode
which the assistant was about to enter via till.
Do Next use a voters/postcode register type address list to verify postcodes
against customers then?
Ian W
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Burdett, Emma
> Sent: 14 May 2004 16:35
> To: [log in to unmask]
> Subject: FW: Information with refunds
>
>
> -----Original Message-----
> From: Burdett, Emma
> Sent: 14 May 2004 15:23
> Subject: RE: Information with refunds
>
>
> Dear Mr Henderson
> I am unable to comment on what other retailers do but can
> assure you that the provision of name, address and postcode
> allows Next to pursue and prevent abuse of the
> refund/exchange policy. Unfortunately abuse can be internal
> and external and whilst the collection of this information
> does not prevent all abuse it is significant in reducing its
> occurrence.
>
> Our Staff are trained to ask for the information and explain
> what it will be used for. Bearing in mind that is collected
> as part of the refund/exchange process and is to prevent
> abuse of the process. The data is not used for any other
> purpose and certainly is not used to develop black lists or
> the siting of new stores as has been suggested.
>
>
> Emma Burdett
> Group Data Protection Manager
> Next Group Plc
> Legal Department
> Tel 0116 284 2325
> Fax 0116 284 2642
> Email [log in to unmask]
>
[snip]
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