Burdett, Emma on 14 May 2004 at 14:06 said:-
> exchange policy. It is not mandatory to provide and as
> demonstrated the transaction can be processed without the
> collection of the information.
If the transaction can be processed without the collection of that
information how can that collection be justified under Principle 3?
Ian W
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Burdett, Emma
> Sent: 14 May 2004 14:06
> To: [log in to unmask]
> Subject: FW: Information with refunds
>
>
> Next collect name and address information when processing
> refunds and exchanges to prevent abuse of the refund and
> exchange policy. It is not mandatory to provide and as
> demonstrated the transaction can be processed without the
> collection of the information.
>
> This should have been explained at the till point and I am
> sorry that this was not the case. All are staff are trained
> on the procedure and it is unfortunate that this wasn't
> properly explained when questioned. I am also concerned that
> therefore the interpretation is that Next's processing is for
> 'mildly sinister' purposes and can assure you that is not the
> case. Data processing is very much a consequence of our
> retail operation and not the other way round. Next are very
> keen not to process data for purposes other than those
> necessary for the operation of the business and would
> certainly not process data for an unnecessary
> purpose, sinister or otherwise.
>
> Emma Burdett
> Group Data Protection Manager
> Next Group Plc
> Legal Department
> Tel 0116 284 2325
> Fax 0116 284 2642
> Email [log in to unmask]
>
>
>
>
>
> -----Original Message-----
> From: Donald Henderson [mailto:[log in to unmask]]
> Sent: 14 May 2004 13:38
> To: [log in to unmask]
> Subject: Information with refunds
>
>
> It's Friday afternoon - I was out at the shops at lunch-time
> and got slightly annoyed...
>
> I was returning goods to Next and cheerfully got asked for my
> postcode which the assistant was about to enter via till.
> Sad, neurotic person that I am, I declined to give that
> information and was told "it is company policy". I pointed
> out that it wasn't actually necessary and the assistant went
> and got the supervisor. The supervisor happily skipped the
> address entry routine on the till, printed the credit note
> and asked if I was prepared to give my name. I declined and
> she gave me my money with a smile.
>
> This suggests several things to me (other than how awkward I
> can be). Firstly, Next's policy obviously takes some kind of
> account of consent although no-one seemed to be interested in
> telling me why they wanted it. Secondly, they don't actually
> need the information anyway since they processed the
> transaction without it. Thirdly, what on earth do they want
> to collect the information for in the first place - I can
> only think of reasons that seem mildly sinister....!
>
> Any thoughts ?
>
> Donald
>
>
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