Can I say how impressed I was at the speed with which this "Next" customer
received an explanation of the situation from Emma, who is obviously a fully
competent "Next" Data Protection Manager - it just goes to show that this
site is used by people employed by coprporations who do care about providing
their customers with adequate data protection standards.
Well done Next! You've set an excellent example as to the speed with which
we Data Protection Managers should react.
If only the OIC could respond as quickly................
Regards
Martin Hoskins
Data Protection Manager
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield, Hertfordshire AL10 9BW
+44 (0)7957 234585
+44 (0)1707 319056 fax
-----Original Message-----
From: Burdett, Emma [mailto:[log in to unmask]]
Sent: 14 May 2004 14:06
To: [log in to unmask]
Subject: FW: Information with refunds
Next collect name and address information when processing refunds and
exchanges to prevent abuse of the refund and exchange policy. It is not
mandatory to provide and as demonstrated the transaction can be processed
without the collection of the information.
This should have been explained at the till point and I am sorry that this
was not the case. All are staff are trained on the procedure and it is
unfortunate that this wasn't properly explained when questioned. I am also
concerned that therefore the interpretation is that Next's processing is for
'mildly sinister' purposes and can assure you that is not the case. Data
processing is very much a consequence of our retail operation and not the
other way round. Next are very keen not to process data for purposes other
than those necessary for the operation of the business and would certainly
not process data for an unnecessary
purpose, sinister or otherwise.
Emma Burdett
Group Data Protection Manager
Next Group Plc
Legal Department
Tel 0116 284 2325
Fax 0116 284 2642
Email [log in to unmask]
-----Original Message-----
From: Donald Henderson [mailto:[log in to unmask]]
Sent: 14 May 2004 13:38
To: [log in to unmask]
Subject: Information with refunds
It's Friday afternoon - I was out at the shops at lunch-time and got
slightly annoyed...
I was returning goods to Next and cheerfully got asked for my postcode which
the assistant was about to enter via till. Sad, neurotic person that I am, I
declined to give that information and was told "it is company policy". I
pointed out that it wasn't actually necessary and the assistant went and got
the supervisor. The supervisor happily skipped the address entry routine on
the till, printed the credit note and asked if I was prepared to give my
name. I declined and she gave me my money with a smile.
This suggests several things to me (other than how awkward I can be).
Firstly, Next's policy obviously takes some kind of account of consent
although no-one seemed to be interested in telling me why they wanted it.
Secondly, they don't actually need the information anyway since they
processed the transaction without it. Thirdly, what on earth do they want to
collect the information for in the first place - I can only think of reasons
that seem mildly sinister....!
Any thoughts ?
Donald
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-----------------------------------------
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