Do we have any journalists on this list? Not, Tim, that you are quotable,
of course.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Turner,Tim (Corporate
Resources)
Sent: Friday, January 09, 2004 11:41 AM
To: [log in to unmask]
Subject: Re: [data-protection] IC's Complaints process
The Commissioner did an interview for the Manchester Evening News in
December, and while I would be loath to misquote him, the gist of the story
seemed to be that he did not actually want people to complain about spam
because he did not have the staff to cope with complaints.
Tim Turner
Data and Information Security Officer
Derbyshire County Council
Tel: 01629 580000 ext 7373
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [SMTP:[log in to unmask]] On Behalf Of Chris Bayliss
> Sent: Friday, January 09, 2004 11:18 AM
> To: [log in to unmask]
> Subject: Re: [data-protection] IC's Complaints process
>
> On Fri, Jan 09, 2004 at 08:34:35AM -0000, Tim Trent wrote:
> > I have been following with some interest a set of posts on the
> > newsgroup news.admin.net-abuse.email [NANAE]with the title "UK
> > Users: Tried the IC Complaints Process?"
> >
> > By the way, if you post there, have the wit (a) to mung [alter] your
> > email address to make sure you don't get spammed, and (b) wear flame
> > retardant underwear, because the people there do not take prisoners,
> > even if you are polite. You are expected to be an expert there!
> >
> > The nub of the posts is that the IC does not care about complaints,
> > especially when they relate to Spam.
>
>
> This impression conveyed by their website is that they don't want you
> to complain about spam at all.
>
> The advice given is to try to reply to the email with an opt-out
> request and complain if you are still getting emails. This is despite
> the regulations generally requiring an opt-in.
>
> The complaints process is then made difficult by presenting you with
> form which must be printed off and filled in. The form is in PDF
> format, which is not normally included on PCs by default and, if you
> are using a dial-up line can take a very long time.
>
> The form itself asks for unnecessary information and some of the
> questions are in many circumstances impossible to answer. The form
> then has to be posted with a copy of the email. This is time
> consuming and expensive for whoever is complaining. The process
> appears to be designed to discourage complaints.
>
> It doesn't have to be like this. For example, the Telephone
> Preference service has a simple web form to fill in for complaints.
>
> > Has anyone on this list any experience directly relevant to the IC's
> > handling of complaints, especially with regard to Spam? We already
> > know that the IC's procedures ensure a fair chance is given to all
> > complained against, but does that mean it lets them off the hook?
> >
>
> Most of them are off the hook already by the tactics used to
> discourage complaints.
>
> Chris Bayliss
>
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