Roland Perry on Monday, February 09, 2004 at 6:00 PM said:-
> CLI? Person about to answer the phone adopts a different
> attitude as a result.
Possibly far more detailed than just CLI if the call recipient were using
personal information management (PIM) or customer realtionship management
(CRM) software which picks the number from the CLI and displays a database
of caller details and previous correspondence ready for answering the phone.
Much of that type of software used to be fairly complex (managing many
various types of communication), and I imagine it has not regressed.
Ian W
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Roland Perry
> Sent: Monday, February 09, 2004 6:00 PM
> To: [log in to unmask]
> Subject: Re: amending records
>
>
> In message <[log in to unmask]>, [log in to unmask] writes
> >I can't see how a phone number can be used to identify someone to
> >protect staff - can you please expand on this and explain how this
> >works?
>
> CLI? Person about to answer the phone adopts a different
> attitude as a result.
> --
> Roland Perry
>
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