The DMA (Direct Marketing Association) have loads of good information on this very topic.
Geoff Scott
Project Manager & Data Protection Officer
( +44 (0)191 243 6125
7 +44 (0)191 243 6101
+ Bede House, All Saints Business Park, Newcastle Upon Tyne. NE1 2ES
ü http://www.schin.ncl.ac.uk
@ [log in to unmask]
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-----Original Message-----
From: Julie Bentley [mailto:[log in to unmask]]
Sent: 10 December 2004 12:47
To: [log in to unmask]
Subject: [data-protection] Contact Centres
Hello All,
Can anyone point me in the direction where I can gain operational guidance
for Contact Centres. I have been approached to provide advice relating to
Data Protection and the Security of personal data. The Contact Centre
Team are concerned about identifying the individual they are speaking too.
I hope you can provide assistance.
With kind regards,
Julie Bentley
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