This guidance might help:
"Records Management: Retention Scheduling
7. Complaints Records"
http://www.pro.gov.uk/recordsmanagement/standards/complaints.htm
Catherine Redfern
Archive Inspection Officer
The National Archives
Kew, Richmond, Surrey TW9 4DU
Tel: 020 8392 5330 x.2354
http://www.pro.gov.uk/archives
> -----Original Message-----
> From: Sara Jane Newbon [mailto:[log in to unmask]]
> Sent: 27 January 2004 14:30
> To: [log in to unmask]
> Subject: Complaints made to Local Authorities
>
>
> Hi,
> I have had a deluge of complaint files land on my desk.
> Although the complaints have either been solved or closed due
> to lack of substance.
> Does anyone know if there is a statutory/common sense time
> these must be kept for?
> As they generally contain letters/emails from the complainant
> it is personal information.
>
> Many thanks in advance
> Sara Jane
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