** Reply to note from Graham Hadfield <[log in to unmask]> Sat, 6 Nov 2004 16:42:00 +0000
> >So this brings all instances of mistaken identity under the DPA banner?
>
> No, that's not what I'm saying - but I do expect reasonable checks to be
> made when someone's personal detaiuls are being processed.
>
> >Is there any "allowance" at all for human error in the processing; or
> >(as is probably the case here) no human at all being involved in an
> >automatic process that's been fooled by an illegal act of a third party?
>
> I think the trouble is that all they've done is to automate the process and
> ask for the name of the registered keeper connected to the number plate
> instead of bothering to check the vehicle type as well.
>
> I will happily make an allowance for human error but I make no allowance
> for somebody not bothering to do the job properly in the first place. They
> know very well that people commit these illegal acts all the time - all the
> more reason for them to make proper checks.
I thought this is where you are going to get at.
Not every person knows about cars. Thus it may not be as straight forward
for someone who does not know enough to tell what make (let alone model)
two cars are.
Complaining frist (I pressume to the IC) won't achieve anything. I think you
would have to complain to them and ask them to fix the details. Now, if a
couple of months later you send a SAR what information do you think you
should get back? If you got the wrong information (although your number plate
ought to be there but with some flag against it saying false) ... you would have
the right to complain.
Just wait for Tim, he'll tell you how to complain :-D
Charles
--
Charles Christacopoulos, Management Information Officer,
Planning & Information, University of Dundee, Dundee, DD1 4HN,
Scotland, United Kingdom. Tel: 44(0)1382-344891. Fax: 44(0)1382-348845.
http://www.somis.dundee.ac.uk/ ::egothor http://www.egothor.org/
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