Doesn't exactly populate your CRM database very quickly, though......

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Edwina Withe
Sent: 04 August 2004 14:41
To: [log in to unmask]
Subject: [data-protection] CT Data & Customer service


It's not a CT database issue its a customer service issue - just needs a
bit of common sense.

Think of the following two scenarios:

1 Resident phones up Council to say s/he is moving house and will not be
responsible for CT on their current property.  Call gets directed to CT.
CT amends record to charge CT on new property and doesnt pass info on to
other departments as CT info can only be used for CT purposes. Resident
assumes whole of Council informed about change of address.

Later resident gets a letter about overdue library book re-addressed
from their old property which has taken two weeks to reach them.
Resident phones up library and says why did you send it to my old
address? I told the Council I had moved.

Change to CT= :-( customer

2 New scenario using Customer Service desk.

Resident phones up Council council of change of address for CT.  Call is
taken by Customer Service centre.  Customer told can fill in online
change of details form or Customer services desk can do on behalf of
customer. Change of details form gives opportunity to inform all service
depts by ticking relevant boxes

Customer service rep questions caller and ticks Revenues, Education,
Libraries, Sports Centre, Electoral Registration.  You have now
collected info for another purpose, ie change of details and have
consent to inform all depts identified (including CT) about change of
address.  Later relevant Departments send out necessary paper work if
required for particular service to customer at new address.

Change of details=:-) customer

Problem neatly solved.

Edwina Withe
Information Compliance Officer
Legal Services
Bracknell Forest Borough Council
01344 353071



************************************************************************
**********
 
This e-mail may be read by employees of the Council and is therefore not
to be considered private by the recipient. The views expressed in this
e-mail are those of the individual and not necessarily the views or
opinions of Bracknell Forest Borough Council.

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to which they
are addressed. If you have received this e-mail in error please notify
the system manager.  Email: [log in to unmask]

This footnote also confirms that this e-mail has been swept by
MailSweeper for the presence of computer viruses. Although the Council
has taken steps to ensure that this e-mail and any attachments are virus
free we advise that in keeping with good ICT practice the recipients
should confirm this for themselves.

**********************************************************************

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
       All archives of messages are stored permanently and are
      available to the world wide web community at large at
      http://www.jiscmail.ac.uk/lists/data-protection.html
      If you wish to leave this list please send the command
       leave data-protection to [log in to unmask]
            All user commands can be found at : -
        http://www.jiscmail.ac.uk/help/commandref.htm
  (all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

The information in this email is confidential and is meant solely for
the intended recipients. The information contained in this email may
not be the views of Perth & Kinross Council. It is possible for email
to be falsified and the sender cannot be held responsible for the
integrity of the information contained in it.
If you have received this email in error, any disclosure, copying, or
distribution of the information contained in it is strictly prohibited.
If you are not the intended recipient, please advise the sender
immediately and delete this email.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
       All archives of messages are stored permanently and are
      available to the world wide web community at large at
      http://www.jiscmail.ac.uk/lists/data-protection.html
      If you wish to leave this list please send the command
       leave data-protection to [log in to unmask]
            All user commands can be found at : -
        http://www.jiscmail.ac.uk/help/commandref.htm
  (all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^