Can anyone provide something approaching a definitive answer to the
following? I'd like to think at least that my confusion is shared by many.
I know the question has been addressed many times on this list, but I'd
like to know if I've missed anything on the insanely vexed question of
sharing Council Tax data within a local authority; specifically customer
relationship management systems (CRMs). CT information is the closest
thing there is to a complete dataset on residents. If sharing the data in
order to implement the CRM must always be considered ultra vires, how can
councils implement e-government. Does this not fly in the face of Best
Value and joined up government? (I thought Chinese walls were a *bad*
thing?) As I understand it, the data cannot be shared, even *with*
consent. Section 111 of the Local Government Act 1972 seems to be no help
here.
So ... is there anyone out there who has implemented a CRM and addressed
these seemingly insurmountable problems? I'd very much like to hear from
you.
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