The UK companies I have raised this question with have one of two replies. The increasingly common answwer is that they take the position that call centres in India are data processors and that they have in place the
appropriate contractual safeguards required by the Directive and UK law. The usual answer, however, is that they either don't know that Operations does that (and there are many other aspects of their businesses than call centers that outsource to India) or, if they do, they don't see any legal problem.
Charles A. Prescott
Vice President, International Business
Development & Government Affairs
Direct Marketing Association
1120 Avenue of the Americas
New York, NY 10036
U.S.A.
Tel. +1-212-790-1552
Fax. +1-212-790-1499
e-mail: [log in to unmask]
Join the DMA's Senior Executive Tour of Beijing and Shanghai
September 10 to 19, 2004.
>>> Roland Perry <[log in to unmask]> 07/28/04 06:28 AM >>>
In message <[log in to unmask]>, Stuart
Estrella-Pinto <[log in to unmask]> writes
>Our authority received an email from Experian at the end of last year
>warning that their tracing system LINK may not be data protection
>compliant.
Guessing, maybe their data centre or data entry is in a non-approved
foreign country?
(How do all these outfits with Indian call centres cope with this
issue?)
http://www.legal500.com/devs/uk/it/ukit_142.htm
--
Roland Perry
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