Chaps, and of course, Chapess's
A scenario, and natch, a question for you very learned and Fridayed
people ...
We have a policyholder who is unable to read and write. Their signature on
their application form (it is for life assurance)is an 'X'.
We have now received a letter from the persons brother, asking for all of
the correspondence to be sent to the brother (at the same address as the
policyholder). The letter has been countersigned by the policyholders 'X'.
We do not have the infrastructure (hate that word!) to have one of our
staff visit the policyholder. In fact, we would not be able to identify
that person, as 'we' have never seen them. Likewise, asking for a verbal
statement would be equally pointless.
Although we can compare 'X' on the brothers letter with that on the
application, if a person does not read and write, it is likely that they
may not sign their 'X' that often, and this would therefore differ
significantly every time they sign any document.
Your advices would be appreciated,
Les
AEGON
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