This is more of a personal rant but I am curious to know how widespread a problem this is. On my last BT bill, I found two premium rate calls, which totalled nearly £30.00 for two calls, which neither myself or my other half had made. When I called their Customer Services number they told me that they were for "adult XXX" calls and that I should check with anyone who had access to the line. It was only later when I read the following piece on the outlaw.com that I appreciated that this was a problem that BT knew all about.
http://www.out-law.com/php/page.php?page_id=premiumrateservice1089967539
I really didn't appreciate the implication that my other half might have been surfing porn sites without my knowledge. Frankly, I really wouldn't much care if he had (except that I could rib him endlessly for being so lame!) but if he says he hasn't, I believe him, and I think that given that we have held a BT account for the last seven years where not one single call to a premium rate number has ever been made, that BT should have given us the benefit of the doubt too.
Now this morning, they have written to me confirming that these calls were made by an auto dialler from my home PC, but because BT are not at fault, that I still owe them the £30.00. Well, I say that I am not at fault either, and that BT are complicit in what amounts to nothing more than a scam to extort money from me.
Having related this story to friends and workmates, I have found two others who have also been a victim of this, which leads me to believe that BT is full of **** if it reckons that there have only been 19,000 cases reported. Anybody else been a victim?
Antoinette Carter
Data Protection Officer
Tel: 0207 389 4970
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