I think you have answered your own question - the general consensus
appears to be that data cannot be shared even with consent. I think
this is utterly stupid, but it does appear to be the law. The law in
this case is the proverbial ass. As far as I can see the only way to
populate a CRM system would be to start over from scratch and invite
every householder to volunteer their details afresh by way of a
door-to-door leaflet drop ie. Not to named individuals. The emphasis
would then fall on what brilliant hocus-pocus you could include in that
leaflet that could possibly tempt people to bother. Maybe offering a
discount on their Council Tax?
I will now sit back and wait to hear all the comments from those people
who actually work at Local Authorities who will tell me why this is
totally impracticable! Come on folks, do your worst!
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Colin Penman
Sent: 04 August 2004 12:19
To: [log in to unmask]
Subject: [data-protection] Local authorities - data sharing
Can anyone provide something approaching a definitive answer to the
following? I'd like to think at least that my confusion is shared by
many.
I know the question has been addressed many times on this list, but I'd
like to know if I've missed anything on the insanely vexed question of
sharing Council Tax data within a local authority; specifically customer
relationship management systems (CRMs). CT information is the closest
thing there is to a complete dataset on residents. If sharing the data
in
order to implement the CRM must always be considered ultra vires, how
can
councils implement e-government. Does this not fly in the face of Best
Value and joined up government? (I thought Chinese walls were a *bad*
thing?) As I understand it, the data cannot be shared, even *with*
consent. Section 111 of the Local Government Act 1972 seems to be no
help
here.
So ... is there anyone out there who has implemented a CRM and addressed
these seemingly insurmountable problems? I'd very much like to hear
from
you.
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