Information Commissioner to be UK_s first telecoms ombudsman
Elizabeth France, the current Information Commissioner, will begin a new role
in October as the country_s first Telecoms Ombudsman, heading a new
industry-funded consumer body.
The Telecoms Ombudsman will investigate complaints from consumers against
their telco and can order companies to provide compensation if they are found
to be at fault. The aim is for a fair, impartial, speedy and effective
service.
The new Telecoms Ombudsman Elizabeth France is currently the Information
Commissioner, responsible for the enforcement of the Data Protection Act 1998
and the Freedom of Information Act 2000.
Elizabeth France announced earlier this year that she did not wish to renew
her current contract as Information Commissioner, which is set to expire in
November. No replacement has yet been announced.
David Edmonds, Director General of Telecommunications, said yesterday that
major telcos have agreed to fund the new body. He added:
"I have written to the Chief Executives of the telecoms companies which have
refused to give their support asking them to reconsider. I look forward to
working closely with Elizabeth France and the Telecoms Ombudsman Council to
ensure that consumers have access to a fair and impartial service to
investigate their complaints."
Information Commissioner to be UK_s first telecoms ombudsman
14/06/2002
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