Part of this authority deals with fines, all calls to and from the phones
in the section are recorded for potential use in court as well as for staff
training. When someone rings they get a recorded message informing them of
this, but when ringing out we rely on the staff member giving information
about the recording. Has anyone in a similar position come up with a
suitable short script to give this information without causing the person
being contacted to just hang up?
Neil Chadwick
Stoke-on-Trent City Council
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