Dear All
I hope you can advise me on the following:
I have a male employee who visited a male client. That client has made this
employee nervous/uncomfortable; not through any specific actions, but
creating a general feeling of unease. They wish to leave a file note/post-
it on the file warning other staff, that if they have to visit this client,
to be wary esp. lone females.
Obviously anything written down has to be proved, when/if challenged after
disclosure through a SAR. However, we have an obligation under Health and
Safety to protect our staff. Trying to prove a 'feeling of unease' is not
easy.
I’ve been thinking of advising the employee to put a file note in personal
terms. For example ‘In my personal experience when dealing with this client
I have felt uncomfortable/nervous in their presence.’
Is this acceptable?Any advice would be appreciated.
Thanks
Darren
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