Do we have any guidance from the Information Commissioner (other lead
body) on managing data collection via tele-agents in call centres?
I recall msg. threads in the past about BA and Centrica having some
automated systems, but would like to know what advice we are given with
regards to monitoring/recording/giving ‘fair processing information’
etc. via the overworked underpaid tele-agent.
Duncan S Smith
Principal Consultant
e-mail: [log in to unmask]
gsm: +44 (0)777 556 8180
Company Profiles
"The process of Improvement"
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