My understanding is that under section 29 internal departments are permitted
to disclosed personal data on a case by case basis, where not to do so would
stand in the way of the collection of the tax (including non-domestic
rates).
However, the exemption would not permit the disclosure of personal data held
for council tax purposes, to other departments, for non-council tax
purposes. As council tax data can only be used for council tax purposes,
obtaining consent will not make the processing of such data for other
purposes lawful.
-----Original Message-----
From: Tommy Kennedy [mailto:[log in to unmask]]
Sent: 06 April 2001 09:20
To: [log in to unmask]
Subject: Corporate Debt Management
An LA question, although I hope relevant to FEs and HEs.
Like many of you I'm sure, our current management trend is to move away from
"managing a service" towards "managing the customers needs". There are
obvious DP issues with this, and at the moment I'm looking at managing debt
in this background.
Currently we manage debt by service.
This can lead to, amongst other things, departmental "competition" for
customers limited financial resources.
It means the customer can be pursued by several departments, and obviously
the flip side is several departments all having to do the same kind of work
on the same customer. Not the most efficient method of collection.
Enter the possibility of corporate debt recovery, and my question (at last
!).
To manage corporate debt in this way, personal information given for
different purposes would have to be linked so the whole "customer" financial
picture can be reviewed and appropriate action taken.
So there is an issue with principle 2.
Or if we explain at the point of information collection (principle 1)
perhaps this would be enough ?
I'm not sure, and given the nature of debt collection I'd be grateful to
anyone able to offer advice or share experience.
many thanks
Tommy Kennedy
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