An LA question, although I hope relevant to FEs and HEs.
Like many of you I'm sure, our current management trend is to move away from "managing a service" towards "managing the customers needs". There are obvious DP issues with this, and at the moment I'm looking at managing debt in this background.
Currently we manage debt by service.
This can lead to, amongst other things, departmental "competition" for customers limited financial resources.
It means the customer can be pursued by several departments, and obviously the flip side is several departments all having to do the same kind of work on the same customer. Not the most efficient method of collection.
Enter the possibility of corporate debt recovery, and my question (at last !).
To manage corporate debt in this way, personal information given for different purposes would have to be linked so the whole "customer" financial picture can be reviewed and appropriate action taken.
So there is an issue with principle 2.
Or if we explain at the point of information collection (principle 1) perhaps this would be enough ?
I'm not sure, and given the nature of debt collection I'd be grateful to anyone able to offer advice or share experience.
many thanks
Tommy Kennedy
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