Can see these issues. I have a pat reply, do not know if it is acceptable
in a purist sense. It would be particularly dysfunctional to try and advise
a 999 caller, the target survey group, prior to the collection of their data
that they may be contacted later as part of a satisfaction survey.
Do not know how other organisations deal with this in respect of customer
surveys they may conduct. Suppose it is very similar to marketing work in
some ways.
Ian W
----- Original Message -----
From: "Mitchell Alex" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, February 01, 2001 12:17 PM
Subject: Re: Police Research
> Although the purpose of 'Customer Surveys/Research' may be included in an
> organisations Notification and any such research information is published
as
> statistical data, are we really satisfying the first principle with
respect
> to consent? Is it reasonable for an organisation to make contact for
> satisfaction survey purposes without advising when obtaining, particularly
> when some of these surveys are conducted months after delivering the
> service?
>
> Alex Mitchell
> North Lanarkshire Council
>
> -----Original Message-----
> From: Ian Welton [mailto:[log in to unmask]]
> Sent: Wednesday, January 31, 2001 21:32
> To: [log in to unmask]
> Subject: Re: Police Research
>
>
> All police forces will conduct surveys of this type to test the level of
> service provided to 999 callers and persons reporting crimes. Differing
> mechanisms might be used. i.e. External or internal researchers and
> telephone or letter contact. The type of approach and contact will often
> depend on the type of report made or offence reported. Care is taken on
> this point with the researchers (internal) being trained and provided with
> guidance on whom to contact and how. Am not aware of who uses external
> researches or the mechanisms they have to deal with them.
>
> >From a DP perspective this work is incorporated within the notified
purposes
> as
> 'internal management' and is used to assist the organisation in ensuring
it
> is correctly delivering the service it is supposed to deliver and identify
> methods of improving that service.
>
> The information gathered is produced in
> statistical form within the relevant force and sometimes in external
reports
> as 'customer survey' data, although, where possible, any serious
> shortcomings
> in service are researched and resolved.
>
> Any perceived DP weaknesses in this approach would be gratefully received.
>
> Ian W
>
> ----- Original Message -----
> From: "Paula Leon" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Wednesday, January 31, 2001 10:01 AM
> Subject: Re: Police Research
>
>
> > It would seem to me to be a D.P issue ,in that:
> >
> > a) The letter was addressed to the "Occupier", which means anyone could
> have opened the letter, lets just imagine the person who caused the
criminal
> damage lived in the same household and was not aware that the other person
> had gone to the police, this might of lead to a serious incident. Or maybe
> they just didn't want anyone to know you had gone to the police.
> >
> > b0 The fact that the letter stated, it had "been sent to a number of
> people "and was in connection with a certain type of crime "disorder and
> anti-social behavior" indicates that that person was targeted from a
certain
> category.
> >
> > Asking for an optional name and address at the bottom of the letter, for
> further research still does not equate, as they must have targeted the
> person from their name and address in the first place!!!, no point asking
> for further consent, if they had not given initial consent!!!
> >
> >
> >
> >
> >
> > Paula Leon
> > --
> > [mailto:[log in to unmask]]
> >
> > >>> Krissy Welsh <[log in to unmask]> 30/01/01 10:44:50 >>>
> > Just wondered if anyone would like to comment on the following scenario:
> >
> > Individual rings up local constabulary to report an incident concerned
> with
> > criminal damage. They provide their name, address and details of the
> incident and
> > are told to report any further incidents straight away (at which point a
> patrol car
> > will be sent out).
> >
> > Approximately 4 weeks after the incident, individual receives a
research
> > questionnaire addressed to 'The Occupier' which states 'Our records show
> that you
> > recently contacted the police about an incident of disorder or anti
social
> > behaviour. The purpose of this questionnaire is to obtain your views
about
> the
> > quality of the service you received from an officer who visited you
> shortly after
> > you reported the incident. The questionnaire has been sent to a number
of
> people
> > and is anonymous'.
> >
> > At the end of a questionnaire is a tick box that states 'if you would
like
> to take
> > part in further research do not forget to leave your name, address and
> telephone
> > number'.
> >
> > I am sure that the purpose of this research is to improve the service
> that the
> > police provide and perhaps I am either highly cynical, highly suspicious
> or just
> > can't get away from the world of data protection but I would be
interested
> to know
> > if anyone has any thoughts on this (that's the above scenario, not my
> state of
> > mind)!
> >
> > Thanks
> >
> > Krissy Welsh
> >
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