Peter:
Our telephonists never give out contact numbers (or other contact details). For
staff, the caller is simply put through. Like our web-site, staff may, where
they have good cause (supported by their HoD), opt out of appearing in our
printed phone book, so the telephonists are backing up that policy.
For campus-based students, most of whom have individual phones in their rooms
(kids today, don't know they're born, etc etc) the telephonists only put
through callers if they can name the extension they want. We do NOT allow the
telephonists to put through a caller who just asks for someone by name, as we
are unhappy about this leaving students open to nuisance calls.
Andrew Okey
Lancaster DP Project
> -----Original Message-----
> From: Peter Wilson [SMTP:[log in to unmask]]
> Sent: 15 November 2001 11:46
> To: [log in to unmask]
> Subject: Switchboard Operators
>
> Interested to know what advice others are giving/practice being adopted
> re: Switchboard Operators i.e. giving out direct dial numbers/e-mail
> addresses etc. to enquirers.
>
> TIA
>
> Peter
>
> Peter Wilson
> Data Protection Officer
> University of Paisley
>
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