Paul
If the individual you are dealing with is a serial complainer, she may be
the type to respond to a refusal by making a general subject access request.
There is nothing to prevent her doing this, and it would presumably be a lot
more onerous to respond to than her request for a copy of her tenancy record
(an "accessible record" under the Act). You would have to trawl through all
the Council's systems (Council Tax, Housing Benefit, Libraries, Social
Services, to name a few), all within 40 days. I take the opposite view to
Allan - I think complying with the current request could save future hassle.
Stuart Lynch
-----Original Message-----
From: Paul Simpkins [mailto:[log in to unmask]]
Sent: 14/09/2000 11:42
To: 'Mailbase DP'
Subject: what is reasonable
One of my Council's tenants was given access to her house file (material
relating to her tenancy mostly on paper) four months ago and took some
photocopies. She has just written back and asked for a photocopy of the
whole file. She has also asked to inspect it again before/whilst it is being
done.
Is this a reasonable request? Has a reasonable period of time elapsed since
her last access? Is this mischievous, vexatious or frivolous? There have
been no significant additions to the file since the last access except for
letters she has written to us. Should we allow this access which will take
up considerable officer time and resources or can we turn her down. This
tenant has made a significant number of complaints to many council
departments on a broad range of issues.
Data Protection Compliance Officer
City of Bradford MDC
01274-753500
[log in to unmask]
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