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Accessibility statement for www.jiscmail.ac.uk

This accessibility statement applies to www.jiscmail.ac.uk.

It covers content, layout, and formatting. It does not cover user-generated content visible on the service’s web accessible archive pages, nor does it cover user generated content stored within a mailing list Files Area.

This website (www.jiscmail.ac.uk) is run by Jisc. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • We have issues with text colour contrast
  • We have some contrast issues
  • Majority of website is not accessible to the keyboard
  • Mailing list text size does not increase
  • You cannot skip to the main content
  • Some forms do not have labels associated with them
  • Page title missing key information
  • Some links are not descriptive
  • Some forms have incorrect focus order.
  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of the text
  • Most older PDF documents are not fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email - help@jisc.ac.uk

call - 0300 3002212

We will consider your request and get back to you.

Reporting accessibility problems with this website

This website is being rebuilt so if you discover any accessibility problems with this website that we’ve not identified and you might think we’d miss for the rebuild, please get in touch: help@jisc.ac.uk.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS)

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but doing so would be a disproportionate burden within the meaning of the law due to the website undergoing rebuild.

The rebuild is expected to be completed by the end of 2021.

Links without meaningful purpose

Some of the links are labelled clearly. This means that links do not make sense when taken out of context, and for some links, it’s not possible to know what the purpose of the link is. (WCAG: 2.4.4).

Focus Order

There are some forms on the website that do not follow logical focus order. (WCAG 2.4.3)

Page Titles

Page titles do not contain descriptive topics of purpose (WCAG: 2.4.2)

Keyboard Operation

All functionality of the content should be operable through keyboard (WCAG: 2.1.1)

Some forms do make use of the ‘label’ tag. (WCAG: 4.1.2)

Bypass Blocks

Main content skip is implemented but does not skip passed to the relevant page information. (WCAG: 2.4.1)

Text Sizing

Text sizes does not increase or spills when reaching 300%. (WCAG: 1.4.4)

Contrast Issues

Some pages contain elements with low contrast between the element and its background, particularly when under focus. This can cause text to be difficult to read, especially for those with low vision, poor eyesight, or colour blindness (WCAG: 1.4.3).

Content that’s not within the scope of the accessibility regulations

Third Party Tools

The site contains links to third party content which users may find relevant and useful but is not controlled by Jisc.

JiscMail uses LISTSERV software which is provided by, and hosted by L-Soft.

L-Soft have shared Product Accessibility Documents (VPAT) on their website, http://www.lsoft.com/resources/vpat.asp

Archived content

The site contains archived content that is not needed for the serviced provided by Jisc and they are not updated.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 04 September 2020. The test was carried out by Jisc .

We used this approach to deciding on a sample of pages to test, based on the user journey, and used: WAVE, Site Improve and https://checker.web2access.org/ accessibility assessment tools.

What we’re doing to improve accessibility

This website is being redeveloped by Jisc, and when we plan to improve accessibility on this website. We hope to launch the new website by September 2021.

This statement was prepared on 07 September 2020. It was last reviewed on 23 September 2020.