(Apologies for cross posting)
Members of the list may be interested in the following new book from Facet
Publishing:
Know It All, Find It Fast
An A-Z source guide for the enquiry desk
Bob Duckett, Peter Walker and Christinea Donnelly
· How can I trace my family tree?
· What is the Single European Market?
· What is the average wingspan of a golden eagle?
· I've just been made redundant - what benefits am I entitled to?
· Who is the patron saint of librarians?
· Who directed the film Chocolat?
· When is the festival of Diwali?
There is a queue, the phone is ringing, the photocopier has jammed and your
enquirer is waiting for a response. You are stressed and you can feel the
panic rising. Where do you go to find the information you need to answer the
question promptly and accurately?
Answering queries from users is one of the most important services
undertaken bylibrary and information staff. Yet it is also one of the most
difficult, least understood, and most neglected of subjects. There are
still very few materials available to help frontline staff - often
non-professional - develop their reader enquiry skills.
This new sourcebook is an essential guide to where to look to find the
answers quickly. It is designed as a first point of reference for library
and information practitioners, to be depended upon if they are unfamiliar
with the subject of an enquiry - or wish to find out more. It is arranged in
an easily searchable, fully cross-referenced A-Z list of around 150 of the
subject areas most frequently handled at enquiry desks.
Each subject entry lists the most important information sources and where to
locate them, including printed and electronic sources, relevant websites and
useful contacts for referral purposes. The authors use their extensive
experience in reference work to offer useful tips, warn of potential
pitfalls, and spotlight typical queries and how to tackle them.
Offering quick and easy pointers to a multitude of information sources, this
is an invaluable reference deskbook for all library and information staff
new to enquiry services, as well as for those more experienced practitioners
in need of a speedy answer, in reference libraries, subject departments and
other information units.
June 2002; 360pp; paperback; 1-85604-434-3; £24.95 (£19.96 to CILIP Members)
The Authors
Bob Duckett MA FCLIP is Reference Librarian at Bradford Libraries and a
member of the editorial board of Reference Reviews. He has previously worked
for Birmingham City Libraries, Croydon Borough Libraries and University of
Wales Libraries.
Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries,
where he has special responsibility for developing electronic information
sources. He previously worked in HMSO Bookshops.
Christinea Donnelly BA(Hons) MLib MCLIP is Business Librarian at Bradford
Central Library. She has worked in a number of Government departments and in
a City merchant bank.
It can be ordered direct from:
Bookpoint Ltd, Mail Order Dept, 130 Milton Park, Abingdon,
Oxon, OX14 4SB
Tel: 01235 827794
Fax: 01235 400454
E-mail: [log in to unmask]
Or online at www.facetpublishing.co.uk
For further information or a 2002 Facet Publishing catalogue contact:
Mark O'Loughlin
Marketing Executive
Facet Publishing, 7 Ridgmount Street, London, WC1E 7AE
Direct Tel: 020 7255 0597
E-mail: [log in to unmask]
online ordering/sample chapters/companion websites/
www.facetpublishing.co.uk
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