Would you like to improve communications within your department or
organisation?
This new one day workshop will show you how.
Effective corporate communications
20 October, LAHQ, London
Recent reports, such as 'Partnerships with People', (DTI, 1997) suggest that
effective corporate communication is the most important aspect of
management, especially in organisations which are undergoing rapid and major
change.
Yet a recent survey from the Industrial Society suggested that less than 40%
of organisations have a communications strategy, only half have a budget for
internal communications and less than 1 in 5 have staff dedicated to this
vital area. However, a lack of effective communication has an adverse effect
on productivity through creating problems of motivation, increasing stress
levels among staff and allowing mistakes and misunderstandings to dominate.
How will this event help you?
This new one day workshop will assist library and information managers who
wish to ensure that communication within their department or section is
planned, co-ordinated and effective.
By the end of the day you will have:
* an understanding of how a systematic approach to communication can
improve the work of your organisation
* examined the different methods of communication and the pros and
cons of each approach
* considered how to carry out an audit of communications and give
practical help in developing a communications strategy
* explored how to encourage upward communication
* carried out practical work on communicating major change
* exchanged ideas and approaches and developed an action plan for
future action.
Programme
9.00 Coffee and registration
9.30 Welcome and introduction
9.45 Communication: the crucial element in good management.
The principles of effective communication and an analysis of
what works and what does not
10.45 Coffee
11.00 Carry out a communications' audit. Practical exercise in small
groups
11.45 How do I tell them?
The advantages and limitations of different approaches to
communications
12.45 Lunch
1.45 Communicating upwards: A look at why it matters and practical work
on techniques that can help
2.45 Tea
3.00 Developing a communications strategy.
What to include; do's and don'ts and ways to clarify the
individual manager's responsibility for making communications effective
4.15 Action planning and workshop review
4.45 Close
Workshop leader:
John Hudson, Consultant, Hudson Rivers
John recently moved from a senior post in the Development and Training
division of BT after a long and varied career as a personnel professional.
He leads Hudson Rivers' work in communication and interpersonal skills.
Fees
LA Personal members £120 plus VAT (£21.00) £141.00
LA Institutional members £143 plus VAT (25.00) £168.00
Non members £168 plus VAT (£29.40) £197.40
LA student/unwaged members £25 plus VAT (£4.37) £29.37
How to Book
To make a confirmed booking please print off the booking form below and
return by fax to: 020 7323 1842. Alternatively you can make a provisional
booking by calling Professional Development on 020 7636 7543 or email
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bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
____________________________ Date: ___/___/___
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N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
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EITHER:
* Please invoice. Please give name and address
if different from above:
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(Payment is required within 30 days of invoice)
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OR
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Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7323 1842.
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