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Would you like to improve communications within your department or organisation? This new one day workshop will show you how. Effective corporate communications 20 October, LAHQ, London Recent reports, such as 'Partnerships with People', (DTI, 1997) suggest that effective corporate communication is the most important aspect of management, especially in organisations which are undergoing rapid and major change. Yet a recent survey from the Industrial Society suggested that less than 40% of organisations have a communications strategy, only half have a budget for internal communications and less than 1 in 5 have staff dedicated to this vital area. However, a lack of effective communication has an adverse effect on productivity through creating problems of motivation, increasing stress levels among staff and allowing mistakes and misunderstandings to dominate. How will this event help you? This new one day workshop will assist library and information managers who wish to ensure that communication within their department or section is planned, co-ordinated and effective. By the end of the day you will have: * an understanding of how a systematic approach to communication can improve the work of your organisation * examined the different methods of communication and the pros and cons of each approach * considered how to carry out an audit of communications and give practical help in developing a communications strategy * explored how to encourage upward communication * carried out practical work on communicating major change * exchanged ideas and approaches and developed an action plan for future action. Programme 9.00 Coffee and registration 9.30 Welcome and introduction 9.45 Communication: the crucial element in good management. The principles of effective communication and an analysis of what works and what does not 10.45 Coffee 11.00 Carry out a communications' audit. Practical exercise in small groups 11.45 How do I tell them? The advantages and limitations of different approaches to communications 12.45 Lunch 1.45 Communicating upwards: A look at why it matters and practical work on techniques that can help 2.45 Tea 3.00 Developing a communications strategy. What to include; do's and don'ts and ways to clarify the individual manager's responsibility for making communications effective 4.15 Action planning and workshop review 4.45 Close Workshop leader: John Hudson, Consultant, Hudson Rivers John recently moved from a senior post in the Development and Training division of BT after a long and varied career as a personnel professional. He leads Hudson Rivers' work in communication and interpersonal skills. Fees LA Personal members £120 plus VAT (£21.00) £141.00 LA Institutional members £143 plus VAT (25.00) £168.00 Non members £168 plus VAT (£29.40) £197.40 LA student/unwaged members £25 plus VAT (£4.37) £29.37 How to Book To make a confirmed booking please print off the booking form below and return by fax to: 020 7323 1842. Alternatively you can make a provisional booking by calling Professional Development on 020 7636 7543 or email [log in to unmask] <mailto:[log in to unmask]> bookingform I would like to confirm a place on the following Workshop: (this constitutes a confirmed booking) Title of event: ____________________________ Date: ___/___/___ Surname: ____________________________________ First name: __________________________________ Job title: ____________________________________ Organisation: ________________________________ Address: ____________________________________ Town:________________ Postcode:______________ Tel___________________ Email: _______________ Are you a LA Member? YES * NO * Personal * Institutional * Student * Unwaged * N.B. If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate. LA membership no: ______________________ Dietary/special requirements (sensory or physical) ___________________________________________ Payment of fee EITHER: * Please invoice. Please give name and address if different from above: ____________________________________________________ ____________________________________________________ (Payment is required within 30 days of invoice) * I enclose a cheque for: £_______________ (payable to The Library Association) * Please tick if a receipt is required OR * Please debit by credit card for: £_________ (Access or MasterCard only) Card no: ___________________________________ Expiry date: _________________________________ Signature: ___________________________________ Name of cardholder:_______________________ Cancellation of a confirmed booking on the day will incur the full fee, or if received 7 working days prior to the event, 50% of the fee will be due. Please return to: Professional Development, LA Enterprises, The Library Association, 7 Ridgmount Street, London, WC1E 7AE or fax us on 020 7323 1842. %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%