Only 4 places left on this popular workshop:

Advanced supervisory skills 
22 April, London


A one day workshop for all library and information staff who are experienced
in supervising others and wish to enhance their existing skills.  Those who
are already familiar with basic supervision skills and/or who have
previously attended our 'Skills for Supervisors' workshop will find this day
ideal.

How will this event help you?
This is a practical workshop designed to reflect on the effectiveness of our
own communication and how this affects others.

We will identify the key skills of effective communication, and use
practical models to develop assertive techniques to supervise people at
work, either problem solving or coaching to improve performance.

By the end of the day you will have:
*	identified effective communication skills 
*	established the importance of working within an assertive framework
*	understood a development/problem solving model
*	have developed practical communication skills.

Features
Before attending the workshop, it would be helpful if you could consider a
personal case study of unsuccessfully improving an individuals performance,
and a personal development goal.

Programme
9.00	Registration and coffee
9.30	Welcome & introductions
		Identify personal goals for the programme
 9.30	Defining effective communication skills
		*	Identifying different behaviours we use to
communicate and agreeing on an effective way of working. 
		*	Refreshing our existing supervision skills.
Practical exercise on active listening and reflective questioning
11.00	Coffee
11.15	Practical exercise using an assertive model.
		We will look at those situations at work which we have found
difficult, and which have resulted in an unsatisfactory outcome. Using an
assertive model, we will practise giving feedback and making a request
 12.45	Lunch
 1.45	Developing an individual at work
		We will look at the GROW model to use as a coaching
framework to assist us in working alongside others to either problem solve
or develop an individuals skills towards taking on 
	additional responsibility at work. 
		Working in groups of three we will work with the GROW model
as coach, coachee and observer
4.15	Action session
4.45	Close.

Places are limited to: 16

Workshop leader 
Jane Meyler. Jane is a freelance trainer for Levelheaded Training,
specialising in all aspects of management and self management from handling
stress through to career planning.

Fees
LA Personal members £130 plus VAT (£22.75) £152.75
LA Institutional members £157 plus VAT (£27.12) £182.12
Non members £182 plus VAT (£31.85) £213.85
LA student/unwaged members £25 plus VAT (£4.37) £29.37

How to book
To make a confirmed booking print off the booking form below, complete and
return by fax to Professional Development on 0171 323 1842. Alternatively to
make a provisional booking please call Professional Development on 0171 636
7543 ext. 288/9


BOOKING FORM		  

__	I wish to BOOK a place on:

Title of event: _______________	Date of event: ____________

Are you a LA Member? 	YES __     No   __   Personal/Institutional/Student 

LA membership number: __________________ 
			
Surname: _________________  Job title: ___________________

First name: _______________  Organisation: ________________

Day time tel_______________  Address: ___________________

Fax no. __________________   Address: __________________

Dietary/special requirements (sensory or physical)

___________________________________________


Payment of fee
Please complete the section below:

EITHER:
 	
__	Please tick if a receipt is required

__	I enclose a cheque for the sum of £_____
		(cheques should be made payable to The Library Association
and crossed)

OR
__	Please invoice. Please indicate to whom the invoice should be
addressed
	
	___________________________________________________	

	___________________________________________________
		 (Payment is required within 30 days of invoice)

OR
__	Complete credit card details. Access or MasterCard only

Card number: ___________________________________ 

Please debit my credit card for the amount of £_______

Expiry date: _________________

Signature: _________________________________

Name of cardholder:______________________

Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.

Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE or fax us on 0171323 1842.





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