Hi Chris,
I run the MDes in Service Design Innovation at LCC, University of the Arts, London. I also have a PhD in the design of public transportation services. The course website is currently being up-graded but there are a couple of projects in the final projects section that may be of interest. MDesServiceDesignInnovation.com. I examined Qin Han's PhD - What is a Community of Service and why is it important to the future of service design practice? It's a very good piece of work.
Best
Alison Prendiville
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