Lesha,

We've found a lot of "records in use" reported while printing/emailing
notices recently but couldn't figure out why.  As soon as students
returned from the Easter break it became apparent that this could happen
not only with WebOPAC renewals but also with renewals by staff.

We reported the problem with examples to the helpdesk on Tuesday and
within hours I had a phone call to say that a fix had just become
available.  They also ran a utility to free any records trapped in this
way.

Email or call the helpdesk and they should be able to fix the problem.

On Fri, 4 May 2001, Lesha Fossey wrote:

> We're getting quite a few instances of books not renewing properly.
> i.e. when you renew through list of checked out items, screen says
> renewed and gives new due date, but then when you go back to list of
> checked out items it hasn't renewed, and (if overdue) still displays
> the overdue block at checkout.
>
> The only way we've been able to resolve these situations is by writing
> the barcode down, then checking the item in (n.b. this always brings
> up a "record in use by system" so we then have to free that before
> checking it in) then checking the item back out again.
>
> It MAY be linked to web opac renewals, as people often say "well when
> I renewed these items it SAID it was now due on X date". But this
> might be just coincidence as our users do lots of webopac renewals. If
> it is linked to webopac renewals somehow "jamming" a renewal without
> completing it, then any ideas what might be causing it? e.g. People
> not "starting over"  after renewing? Any ideas/experiences welcome.

Mieko
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Mieko Yamaguchi                                [log in to unmask]
Technical Services Manager/System Coordinator        +44 (0)1248 382970
Main Library, University of Wales Bangor, UK   +44 (0)1248 382979 (Fax)