Thanks
We've now reported it to the helpdesk. It's useful to be able to say "you sorted
it out quickly for site X, please do the same for us" ;-)
Lesha
On Fri, 4 May 2001 13:41:44 +0100 Mieko Yamaguchi <[log in to unmask]> wrote:
> Lesha,
>
> We've found a lot of "records in use" reported while printing/emailing
> notices recently but couldn't figure out why. As soon as students
> returned from the Easter break it became apparent that this could happen
> not only with WebOPAC renewals but also with renewals by staff.
>
> We reported the problem with examples to the helpdesk on Tuesday and
> within hours I had a phone call to say that a fix had just become
> available. They also ran a utility to free any records trapped in this
> way.
>
> Email or call the helpdesk and they should be able to fix the problem.
>
> On Fri, 4 May 2001, Lesha Fossey wrote:
>
> > We're getting quite a few instances of books not renewing properly.
> > i.e. when you renew through list of checked out items, screen says
> > renewed and gives new due date, but then when you go back to list of
> > checked out items it hasn't renewed, and (if overdue) still displays
> > the overdue block at checkout.
> >
> > The only way we've been able to resolve these situations is by writing
> > the barcode down, then checking the item in (n.b. this always brings
> > up a "record in use by system" so we then have to free that before
> > checking it in) then checking the item back out again.
> >
> > It MAY be linked to web opac renewals, as people often say "well when
> > I renewed these items it SAID it was now due on X date". But this
> > might be just coincidence as our users do lots of webopac renewals. If
> > it is linked to webopac renewals somehow "jamming" a renewal without
> > completing it, then any ideas what might be causing it? e.g. People
> > not "starting over" after renewing? Any ideas/experiences welcome.
>
> Mieko
> -----
> Mieko Yamaguchi [log in to unmask]
> Technical Services Manager/System Coordinator +44 (0)1248 382970
> Main Library, University of Wales Bangor, UK +44 (0)1248 382979 (Fax)
--
----------------------
Lesha Fossey
Assistant Librarian, Circulation Services
University of Exeter
Stocker Road TEL: 01392 263867
Exeter FAX: 01392 263871
EX4 4PT E-MAIL: [log in to unmask]
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