Whatever policy you choose, make sure it’s clearly written in your booking confirmation or on your website so the group can’t argue that they didn’t know. It makes it easier for staff, volunteers and contractors to be consistent too!
Cheers,
Ashleigh Hibbins
Learning Producer - Secondary Schools
National Army Museum
Royal Hospital Road
London
SW3 4HT
T: 0207 881 2492
E: [log in to unmask]
W: www.nam.ac.uk
> On 20 Mar 2017, at 15:05, Michelle Graabek <[log in to unmask]> wrote:
>
> Dear Laura,
>
> I have had a tour group that arrived late in a similar fashion. I told them they had to do a self guided tour instead, even though we had invoiced them for a guided tour.
>
> With schools coming for workshops I have never had anyone quite that late, but I have had them late between 15-30min for a 2 hour workshop, in which case I adjusted the workshop so it was shorter so they did not take more of our time than otherwise committed.
>
> I think this would also largely depend on whether you are using freelancers, volunteers or whether you are doing it yourself.
>
> Yours sincerely,
> Michelle
>
> Activities & Interpretation Officer
> Turner’s House Trust
> Twitter: @TurnersHouse
> Instagram turners_house
>
>> On 20 Mar 2017, at 14:57, Clifton Suspension Bridge Visitor Centre <[log in to unmask]> wrote:
>>
>> Dear GEMmers –
>>
>> We are sure that this has been asked before, but does anyone have a policy for school groups who arrive late for a booked session? Do you cut their time short or invoice them for the additional time they have wasted? (We had a group who were 45 minutes late for a 45 minute tour today!)
>>
>> Laura Hilton
>> Visitor Services Manager
>> Clifton Suspension Bridge Trust
>>
>> Bridge Road, Leigh Woods, Bristol BS8 3PA
>> 0117 974 4664
>> www.cliftonbridge.org.uk
>>
>> Facebook: www.facebook.com/brunelsbridge
>> Twitter: www.twitter.com/brunelsbridge
>>
>>
>> <image001.jpg>
>>
>>
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>>
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