Hi,
Yes we're seeing the same, Encore is restarting as I write. This happened last Friday afternoon as well but we haven't had a third occurrence in the last week.
Regards
Charles
------------------
Charles Montague,
LMS Librarian
Trinity College Library
Dublin 2
Tel: (01)896-4247
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-----Original Message-----
From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Kirkland, Edward
Sent: 12 November 2015 10:29
To: [log in to unmask]
Subject: Re: Encore Duet users
Hi there,
We have had the same problem.
We got a message from Innovative as follows:
The Encore team has received reports of intermittent issues with retrieving EDS results in Encore Duet. Please be assured we are working with our partners at EBSCO to address what appears to be access problems to the EDS API. Our only recourse at this time is to restart the Encore application upon your report, so please contact the Innovative Help Desk if you experience this behavior.
Cheers,
Ed
Ed Kirkland
Data Services & Digital Production Manager The Library, University of Warwick, Coventry, CV4 7AL
Email: [log in to unmask] | Telephone: 02476 575789
-----Original Message-----
From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Grant, Melanie
Sent: 12 November 2015 10:23
To: [log in to unmask]
Subject: Re: Encore Duet users
Hi Curwen,
We're having problems too, it's happened twice now as far as I know. III think it's an EBSCO problem, but we contacted EBSCO and they said that everything is fine at their end.
Best,
Melanie
Melanie Grant
Acquisition Services Manager
Wellcome Library
The Wellcome Trust
215 Euston Road, London NW1 2BE
T: +44 (0)20 7611 8322
E: [log in to unmask]
http://wellcomelibrary.org/
-----Original Message-----
From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Curwen Thomas
Sent: 12 November 2015 10:02
To: [log in to unmask]
Subject: Encore Duet users
Hi,
Is anyone out there experiencing problems with their Encore Duet service? We have had 3 incidents of EDS not feeding results into Duet this week. III think this is related to the Ebsco EDS connection failing.
However, I have not seen anything about this on any of the Ebsco lists so just wondering if it is just me?
Thanks
Curwen
Curwen Thomas
Systems Librarian
Harper Adams University
Edgmond
Newport
Shropshire
TF10 8NB
Tel: 01952 815284
E-mail: [log in to unmask]
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