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Hi, Yes we're seeing the same, Encore is restarting as I write. This happened last Friday afternoon as well but we haven't had a third occurrence in the last week. Regards Charles ------------------ Charles Montague, LMS Librarian Trinity College Library Dublin 2 Tel: (01)896-4247 Tabhair aire go bhféadfaí iarratas a dhéanamh faoin Acht um Shaoráil Faisnéise maidir le post leictreonach chuig an Coláiste, ón gColáiste nó laistigh den Choláiste. Electronic mail to, from or within the College may be the subject of a request under the Freedom of Information Act. -----Original Message----- From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Kirkland, Edward Sent: 12 November 2015 10:29 To: [log in to unmask] Subject: Re: Encore Duet users Hi there, We have had the same problem. We got a message from Innovative as follows: The Encore team has received reports of intermittent issues with retrieving EDS results in Encore Duet. Please be assured we are working with our partners at EBSCO to address what appears to be access problems to the EDS API. Our only recourse at this time is to restart the Encore application upon your report, so please contact the Innovative Help Desk if you experience this behavior. Cheers, Ed Ed Kirkland Data Services & Digital Production Manager The Library, University of Warwick, Coventry, CV4 7AL Email: [log in to unmask] | Telephone: 02476 575789 -----Original Message----- From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Grant, Melanie Sent: 12 November 2015 10:23 To: [log in to unmask] Subject: Re: Encore Duet users Hi Curwen, We're having problems too, it's happened twice now as far as I know. III think it's an EBSCO problem, but we contacted EBSCO and they said that everything is fine at their end. Best, Melanie Melanie Grant Acquisition Services Manager Wellcome Library The Wellcome Trust 215 Euston Road, London NW1 2BE T: +44 (0)20 7611 8322 E: [log in to unmask] http://wellcomelibrary.org/ -----Original Message----- From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Curwen Thomas Sent: 12 November 2015 10:02 To: [log in to unmask] Subject: Encore Duet users Hi, Is anyone out there experiencing problems with their Encore Duet service? We have had 3 incidents of EDS not feeding results into Duet this week. III think this is related to the Ebsco EDS connection failing. However, I have not seen anything about this on any of the Ebsco lists so just wondering if it is just me? Thanks Curwen Curwen Thomas Systems Librarian Harper Adams University Edgmond Newport Shropshire TF10 8NB Tel: 01952 815284 E-mail: [log in to unmask] Like us on Facebook Follow us on twitter @HarperAdamsLibr -- This message has been scanned for viruses and dangerous content by the MailScanner at Harper Adams University and is believed to be clean. The email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the Harper Adams Service Desk (+44 (0) 1952 815555) or notify the sender immediately by e-mail and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Harper Adams University, Newport, Shropshire TF10 8NB T +44 (0) 1952 820280 F +44 (0) 1952 814783 W www.harper-adams.ac.uk Vice-Chancellor: Dr D G Llewellyn BSc MSc DBA FIAgrE ARAgS University Secretary: Dr C E Baxter BA PhD Registered Charity No.1147717 Registered in England and Wales as a Company Limited by Guarantee under Company No. 8049710 This message has been scanned for viruses by Websense Hosted Email Security - www.websense.com