Hi Keith,
Funnily enough I'm troubleshooting a similar issue with Google Play. We allow Google Play but I have some reports of it not working. I'm trying to see if it's specific patron's devices or if it's a local firewall issue that's effecting all devices at specific library branches.
It seems like Google Play doesn't just use port 80 and 443, it also uses port 5228 https://support.google.com/googleplay/answer/2651367?hl=en-GB. Maybe that's worth checking out first?
I think it is unlikely that your web filtering has categorised play.google.com as proxy avoidance. Ours hasn't http://sitereview.bluecoat.com/sitereview.jsp#/?search=https%3A%2F%2Fplay.google.com.
For sure psn is not so prescriptive as to forbid access to Google Play from public wifi hotspots but that doesn't mean that it's an easy fix for you to get it working without compromising something. I think it's wrong to even bring words like psn into it until you've deeply understood why it doesn't work in your environment.
Hope that helps
Tom van de Bilt.
ICT Manager. Libraries, Archives and Information.
Cambridgeshire County Council
01223 699038
-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Keith Patterson/urbreg/STHMBC
Sent: 25 September 2014 11:20
To: [log in to unmask]
Subject: Access to Google Play Store for library customers using library wi-fi.
Dear all,
I wonder if colleagues elsewhere have experienced this issue, and if so, how you have resolved it.
We have wi-fi access in all our libraries, managed by our corporate IT colleagues. This allows library customers to access the web using their own devices. However, we have discovered this week that access to Google Play Store is disabled, because, in the words of a technician: "The problem with play store and other app download sites is that they try to bypass proxy servers. This is not allowed and that may be where the problem lies.
This is not something that can be fixed if this is the case as all web use must be logged on a proxy server. "
We are querying if this is a requirement under the PSN (Public Secure
Networks?) protocol that governs corporate data security, or whether our IT and Audit colleagues are "gold-plating" the requirements in applying them to public, non-corporate access, using members of the public's own devices.
It is a particular concern to us because Google Play Store is where we direct our customers to download the Overdrive app, to make use of our fledgling eBook service, and also the Solus app which gives access to all our digital services on smart phones and other portable devices. Many customers, particularly in the familiarisation sessions that we run in libraries, will want to use our wi-fi to download the apps. Telling them they will need to use their 3g or 4g mobile phone allowances, or internet access at home, is damaging to our image.
It would also be good to hear from colleagues where this has not been a problem, as well - it will help us put a case together for discussion with our IT and Audit people.
Thanks in advance for any assistance or advice you are able to offer - if colleagues wish to reply directly rather than on the forum, I am happy to anonymise and summarise responses received.
Keith Patterson
Operations Manager
Libraries Management Team
Chester Lane Library
Four Acre Lane
St Helens WA9 4DE
tel: (01744) 677487
fax: (01744) 677114
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