Dear all,
I wonder if colleagues elsewhere have experienced this issue, and if so,
how you have resolved it.
We have wi-fi access in all our libraries, managed by our corporate IT
colleagues. This allows library customers to access the web using their
own devices. However, we have discovered this week that access to Google
Play Store is disabled, because, in the words of a technician: "The problem
with play store and other app download sites is that they try to bypass
proxy servers. This is not allowed and that may be where the problem lies.
This is not something that can be fixed if this is the case as all web use
must be logged on a proxy server. "
We are querying if this is a requirement under the PSN (Public Secure
Networks?) protocol that governs corporate data security, or whether our IT
and Audit colleagues are "gold-plating" the requirements in applying them
to public, non-corporate access, using members of the public's own devices.
It is a particular concern to us because Google Play Store is where we
direct our customers to download the Overdrive app, to make use of our
fledgling eBook service, and also the Solus app which gives access to all
our digital services on smart phones and other portable devices. Many
customers, particularly in the familiarisation sessions that we run in
libraries, will want to use our wi-fi to download the apps. Telling them
they will need to use their 3g or 4g mobile phone allowances, or internet
access at home, is damaging to our image.
It would also be good to hear from colleagues where this has not been a
problem, as well - it will help us put a case together for discussion with
our IT and Audit people.
Thanks in advance for any assistance or advice you are able to offer - if
colleagues wish to reply directly rather than on the forum, I am happy to
anonymise and summarise responses received.
Keith Patterson
Operations Manager
Libraries Management Team
Chester Lane Library
Four Acre Lane
St Helens WA9 4DE
tel: (01744) 677487
fax: (01744) 677114
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