Essential information skills training for library and information professionals
Training with Lisa Jeskins
*** Apologies For Cross-Posting ***
Introduction to Social Media - 17th June - London Course Leader: Lisa Jeskins
Discover how you can start to use social media for your own professional development and engagement with your users.
Social media is becoming increasingly popular in our connected world. Social media can help you to find up-to-date information, network with your peers, market your service and even catch up with your friends.
For more information about this workshop visit http://www.aslib.com/training/courses/course.htm?eventid=106
Customer Service Skills - 18th June - London Course Leader: Lisa Jeskins
Good customer service is a core value for all information and library services. Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team.
For more information on this workshop visit http://www.aslib.com/training/courses/course.htm?eventid=110
ASLIB's Training Directory has now been updated with courses scheduled for the rest of 2014. Visit http://www.aslib.com/downloads/aslib_training_directory_2014.pdf for more information.
Keep up-to-date with news of further new courses and dates by checking the website: http://www.aslib.com/training/index.htm
To book a course fill out this form http://aslib.com/downloads/ASLIB%20Training%20%20Booking%20Form.pdf and send it to [log in to unmask]
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