Hi Fabio,
This is a paper about the mass customization of letters to customers.
I can point you to more stuff off list.
Sless D 1999
The mass production of unique letters. Writing business: Genres, media and discourses. Longman 85-99
David
--
blog: www.communication.org.au/blog1
web: http://www.communication.org.au
Professor David Sless BA MSc FRSA
CEO • Communication Research Institute •
• helping people communicate with people •
Mobile: +61 (0)412 356 795
Phone: +61 (0)3 9489 8640
Skype: davidsless
60 Park Street • Fitzroy North • Melbourne • Australia • 3068
-----------------------------------------------------------------
PhD-Design mailing list <[log in to unmask]>
Discussion of PhD studies and related research in Design
Subscribe or Unsubscribe at https://www.jiscmail.ac.uk/phd-design
-----------------------------------------------------------------
|