MOTIVATING STAFF TO IMPROVE PERFORMANCE: YOU CAN DO IT
3 JUNE 2008, LONDON
Learn how to identify and deal confidently with staff performance and improve performance through development and recognition.
PROGRAMME HIGHLIGHTS
* Strategies for improving performance
* Identifying effective motivators
* Providing constructive feedback
CLICK HERE TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/md/motivatingstafftoimproveperformanceyoucandoit.htm
DEALING WITH DIFFICULT SITUATIONS IN PUBLIC LIBRARIES
16 JUNE 2008, LONDON
Learn how to recognise the verbal and non-verbal signals for difficult behaviour and practise the techniques used to avoid conflict arising.
PROGRAMME HIGHLIGHTS:
* Overview of communication skills
* Stress and effects of dealing with people
* Dealing with difficult users and problem situations
CLICK HERE TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/persdev/dealingdifficultpublic.htm
CLICK HERE TO VIEW ALL COURSES BY MONTH: http://www.cilip.org.uk/training/training/browse2008coursesbymonth.htm
Don't forget, all CILIP members receive up to 40% discount on all CILIP T&D courses.
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